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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Skylar Phillips

September 3, 2024

5  out of  5
rating by Skylar Phillips
"Stormy is awesome! She helped me quickly and efficiently while still bonding with the customer."
We responded:
"Skylar, thank you for giving us a review! It’s wonderful to hear Stormy was efficient and caring. Thank you for being with our agency! "
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Christopher OBrian

September 3, 2024

5  out of  5
rating by Christopher OBrian
"Tanner did an awesome job. Got everything i needed."
We responded:
"Christopher, thank you for your review! It’s great hearing Tanner did an awesome job for you. We really appreciate you being with our agency! "
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Shawn Patterson

August 23, 2024

5  out of  5
rating by Shawn Patterson
"Submitted online quote and Stormy Cox followed up in the morning with an estimate, and finalized our policy by end of day. Thank you Stormy for such a personable experience!"
We responded:
"Shawn, thank you for taking time to give us a review! I love hearing that Stormy followed up quickly, and was able to give you a personable experience for your online insurance quote. We really appreciate you! "
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EMILY johnson

August 21, 2024

5  out of  5
rating by EMILY johnson
"I have worked with a few State Farm Agents over the past few years. Phillip Pool State Farm is very kind and professional. Currently we are moving to AR from another state and our rep, Chandler has been very personable and kind. We highly recommend Pool Agency for professionalism, kindess and taking the extra step. 10 stars!"
We responded:
"Emily, thank you for your review and for going with us for your insurance! It’s pleasing to hear you’ve had a good experience with Chandler. We’re grateful to have you! "
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Pamela Mathis-Hernandez

August 16, 2024

5  out of  5
rating by Pamela Mathis-Hernandez
"Phillip Poole and Tanner Flowers gave excellent and quick service setting us up for college renter's insurance! The rate was perfect and included the extra coverage requested by apartment management. Definitely recommend this agency."
We responded:
"Pamela, thank you for your review! I’m glad Tanner was able to get you hooked up with some renters insurance. Thanks for being with our agency! "
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Jill Townsend

August 15, 2024

5  out of  5
rating by Jill Townsend
"Great service. So easy to work with."
We responded:
"Jill, I sincerely appreciate your review! We appreciate you being with us! -Phillip "
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Brooklyn Russell

August 12, 2024

5  out of  5
rating by Brooklyn Russell
"So responsive!!!"
We responded:
"Brooklyn, thank you for your review! We appreciate you being with us! -Phillip "
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Doug Grubbs

August 12, 2024

5  out of  5
rating by Doug Grubbs
"For all of our insurance needs, we adopted Poole State Farm members of our own family for over 7 years since we came to Arkansas.Their personal attention to service and detail has been outstsnding. Phillip explained my medicare to me, and assisted me last year and showed me great attention. They are all great. Do me a favor and ask for Stormy, she’s the best. What a great laugh and makes you smile."
We responded:
"Doug, thank you for your review! It's great to hear Stormy has helped add some laughs and smiles. Also, it was my pleasure to help explain what Medicare looks like and what Medicare Insurance options are available to you. We greatly appreciate you being with our insurance family! -Phillip"
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Kyle Thornton

August 6, 2024

5  out of  5
rating by Kyle Thornton
"Walker helped me get the price of my full coverage auto insurance down and with an even lower deductible on collision than I had before with Progressive. Nice dude."
We responded:
"Kyle, thank you for your review! It’s great Walker was able to get your auto insurance down with a lower deductible. We appreciate you being with our Agency! -Phillip "
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Andy Spears

August 2, 2024

5  out of  5
rating by Andy Spears
"Thanks Stormy for the quick response and great customer service."
We responded:
"Andy, thank you for your review! It’s great to hear you’re getting great customer service with Stormy. We appreciate you being with our agency! -Phillip "
Profile photo of Carmen Brooks

Carmen Brooks

July 31, 2024

5  out of  5
rating by Carmen Brooks
"I've used Philip Pool - State Farm annually for college renter's insurance. Their rates are great, and the service is excellent! I highly recommend!"
We responded:
"Carmen, thanks for giving us a review! We’re grateful to be your agency for renter’s insurance. We appreciate you! "
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Carson McKay

July 16, 2024

5  out of  5
rating by Carson McKay
"Walker was amazing. Made the process of getting renters insurance seamless."
We responded:
"Carson, thanks for giving Walker a shout out! I'm glad the process was seamless getting renters insurance. We greatly appreciate you! -Phillip "
Profile photo of Lily Hinton

Lily Hinton

July 11, 2024

5  out of  5
rating by Lily Hinton
"Tanner Flowers was able to help my family secure a policy for a dramatically reduced rate ($1,000 annual savings on auto insurance) compared to all other insurance carriers. I recommend giving him a try!!"
We responded:
"Lily, thank you for your review! It's wonderful to hear you had 1k in savings on your auto insurance! Tanner is awesome at finding discounts. We are thankful to have you with our agency! "
Profile photo of Kyra Vreeland

Kyra Vreeland

July 11, 2024

5  out of  5
rating by Kyra Vreeland
"Stormy is the best! Before I could even call to confirm my address change after attempting to change it in the app, she called me first and made the policy change process a ton easier than trying to get the app to work right. Super helpful and attentive as always(: Thanks!"
We responded:
"Kyra, thanks for giving us a review! It's great to hear Stormy is getting things done for you. We appreciate you having insurance with our agency! "
Profile photo of Keith Walters

Keith Walters

July 10, 2024

5  out of  5
rating by Keith Walters
"Great customer service. Stormy is always helpful and makes working through any issues very easy."
We responded:
"Keith, thank you for giving us a review! I appreciate you giving Stormy a shout out for being helpful! We appreciate you having insurance with us! "
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Valerie Skoch

July 10, 2024

5  out of  5
rating by Valerie Skoch
"Knowledgeable and caring!!"
We responded:
"Valerie, thank you for your review! We appreciate you! "
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Long Yancheng

July 8, 2024

5  out of  5
rating by Long Yancheng
"Stormy is the best. I'm currently living overseas, but they still take care of me like a good neighbor. Making sure I always have what I need when I need it."
We responded:
"We appreciate you taking the time to give us a review! Stormy is on the ball, and it's great to hear she's helping out while you're overseas. Safe travels on your way back. We greatly appreciate you! "
Profile photo of Curtis Simpson

Curtis Simpson

July 8, 2024

5  out of  5
rating by Curtis Simpson
"Great prices, great staff, great coverages. Thank you Stormy Cox for always taking care of me and making the insurance process enjoyable!"
We responded:
"Curtis, thank you for giving us a review! It's pleasing to hear Stormy is taking care of your insurance needs. We greatly appreciate you having insurance with our agency!"
Profile photo of Andrew L Chandler

Andrew L Chandler

July 5, 2024

5  out of  5
rating by Andrew L Chandler
"They’re always extremely responsive no matter what we throw at them. Most recently, Nicolette has been extremely helpful with a few different things for us."
We responded:
"Andrew, thanks for your review! It's great hearing the office is responsive no matter the task! I appreciate the shout-out for Nicolette's helpfulness. We greatly appreciate you! "
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Lilly Moffett

July 5, 2024

5  out of  5
rating by Lilly Moffett
"Phillip did an excellent job of explaining terms and helping me find what works best for me. He helped me find the best plan for me at a great price!"
We responded:
"Lilly, thank you for giving us a review! I appreciate your kind words. We greatly appreciate your insurance with us and look forward to working with you! -Phillip "
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Donna Holiday

June 29, 2024

5  out of  5
rating by Donna Holiday
"I want to thank State Farm for always having my back I went I. Yesterday with some financial issues and Nicolette McClintock from Phillip pool fixed me right up so friendly and kind and fast and efficient saved my situation, I can’t be more grateful ! Thank you Nicolette and State Farm !"
We responded:
"Donna, thanks for your review! It’s wonderful to hear that Nicolette was kind, helpful, and efficient with your situation. We love being there for you through the good times and challenging times. We greatly appreciate you having your insurance with our office! "
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Bo Hudson

June 28, 2024

5  out of  5
rating by Bo Hudson
"Had a great experience moving insurance from my previous home state. Felt like things were well explained and questions answered."
We responded:
"Bo, thank you for giving us a review! It’s great to hear things were well explained with questions answered. We really appreciate you selecting our agency to move your insurance over to. "
Profile photo of Leah LaReau

Leah LaReau

June 21, 2024

5  out of  5
rating by Leah LaReau
"Stormy is the BEST! She is a delightful person and she works hard to get what you need done."
We responded:
"Leah, thanks for giving us a review! It’s pleasing to hear Stormy is getting things done for you. We greatly appreciate you! "
Profile photo of Jay Dee Webb

Jay Dee Webb

June 21, 2024

5  out of  5
rating by Jay Dee Webb
"Stormy made transferring auto policies easy!"
We responded:
"Jay, thank you for your review! Thanks for giving Stormy a shout out . It’s great to hear she made transferring your auto policies easy. We appreciate you having auto insurance with us! "
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Michele McMath

June 19, 2024

5  out of  5
rating by Michele McMath
"I added another vehicle to our policy. Stormy made the process super convenient and quick over the phone. She made sure I understood the current coverage for our vehicles and confirmed what I wanted for this vehicle."
We responded:
"Michele, thank you for your review! It’s great to hear Stormy helped make the process of adding your vehicle convenient. We appreciate you having your vehicles insured with our office! "